Refund policy
Return & Refund Policy
At SpideyShopCo, we love our customers and want you to love your purchases without the stress of being stuck with an item you’re unhappy with. We understand that shopping online can sometimes be difficult, which is why we’re committed to providing top-notch customer service and making your shopping experience with SpideyShopCo as smooth as possible.
Return Policy
SpideyShopCo will accept items for return or exchange within 30 days of purchase, provided the following conditions are met:
- There are no visible signs of damage.
- All original packaging is intact.
- Any signs of misuse or damage may compromise the SpideyShopCo guarantee.
- Items cannot be returned or exchanged after 30 days from the date of purchase.
Certain types of products may be exempt from returns. We do not accept returns on intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase, such as your order confirmation email and order number.
For all returns or exchanges, please contact spideyshopcollections@gmail.com and provide your order number along with the reason for your return or exchange. Our team will review your request according to the policies outlined on this page.
Exchanges
If you would like to exchange an item, please contact spideyshopcollections@gmail.com with your order number and reason for the exchange. Our team will assist you based on the guidelines stated in this policy.
Return Shipping
Customers are responsible for paying the shipping costs associated with returning an item.
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. SpideyShopCo cannot guarantee that we will receive your returned package if tracking is not provided.
Refunds
Once your return has been received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your refund has been approved or denied.
If approved, your refund will be processed and automatically credited back to your original payment method.
Late or Missing Refunds
Please keep in mind that financial institutions may require additional processing time before your refund appears in your account. A processing period of approximately 2–3 business days is normal after a refund has been issued.
If you still have not received your refund after this timeframe, please contact us at spideyshopcollections@gmail.com so our team can investigate the matter further.
Gifts
Please follow the return instructions above for online orders.
If an item was marked as a gift at the time of purchase and shipped directly to you, you may receive store credit for the value of your approved return. Once the returned item has been received and processed, a digital gift certificate may be sent to you by email.
Damaged or Defective Items
If your order arrives damaged or defective, please contact our support team at spideyshopcollections@gmail.com as soon as possible.
Damage or defects should be reported within 48 hours of delivery. Claims submitted after this 48-hour period may not be eligible for replacement or reimbursement.
When reviewing damaged-item claims, SpideyShopCo may use the delivery timestamp, tracking information, and delivery confirmation provided by the shipping carrier.
Feedback
We’d love to hear from you!
If you have any feedback, questions, or concerns regarding your order or your experience with SpideyShopCo, please contact us at spideyshopcollections@gmail.com.
We take customer feedback seriously and are always looking for ways to improve your experience.