Shipping policy

Shipping Policy

Last Updated: August 9, 2026

At SpideyShopCo, we want your order to arrive safely and as smoothly as possible. Please review the information below regarding order processing, shipping, tracking, delivery issues, and shipping protection.

Order Processing

Once your order is placed, our team begins preparing it for shipment as quickly as possible.

Processing times may vary depending on order volume, product availability, holidays, or other circumstances. Once your order has been shipped, you will receive a confirmation email containing your available tracking information.

Please note that processing time and shipping time are separate.

Shipping & Delivery Times

Estimated delivery times may be displayed during checkout or provided after your order has been processed.

All delivery dates and shipping times are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather conditions, holidays, customs processing, increased shipping volume, or other circumstances outside of SpideyShopCo’s control.

We appreciate your patience if your package experiences an unexpected delay.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow some time for the shipping carrier to update the tracking information after your package has been shipped.

In some cases, tracking may temporarily show little or no movement while the package continues traveling through the carrier’s network.

Multiple Packages

Depending on the items included in your order, your purchase may occasionally be shipped in more than one package.

If this happens, your packages may arrive on different days and may have separate tracking numbers.

You will not be charged additional shipping fees simply because your order is shipped separately.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP or postal code
  • Contact information

If you notice an error in your shipping address, contact us immediately at spideyshopcollections@gmail.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has already been processed or shipped.

SpideyShopCo is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Missing Packages

If your tracking information shows that your order is still in transit beyond the expected delivery window, please contact us at spideyshopcollections@gmail.com and our team will assist you with determining the next steps.

If tracking shows your package as delivered but you cannot locate it, we recommend:

  1. Checking around your property, mailbox, front desk, or designated delivery area.
  2. Asking household members or neighbors whether they accepted the package.
  3. Allowing a short period of time, as some carriers may mark packages as delivered shortly before the actual delivery.
  4. Contacting the shipping carrier for additional delivery details.

You may also contact our support team and we will do our best to assist you.

Shipping Protection

When available, customers may have the option to add Shipping Protection to their order during checkout.

Shipping Protection may provide additional coverage for qualifying packages that are lost, damaged, or experience certain delivery-related issues.

Any claims involving Shipping Protection are subject to the coverage terms and eligibility requirements provided at the time of purchase.

Damaged Packages

If your product arrives damaged or defective, please contact us at spideyshopcollections@gmail.com within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the damaged product
  • Photos of the packaging, if applicable

This information allows us to review your request and determine the appropriate resolution as quickly as possible.

Returned-to-Sender Packages

Packages may be returned to the sender because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or other carrier-related issues.

If your package is returned to us, please contact our support team.

Additional shipping charges may apply if the package must be shipped again because incorrect shipping information was provided when the order was placed.

International Orders

If international shipping is available for your destination, your order may be subject to additional customs duties, import taxes, fees, or processing requirements imposed by your country.

These charges are determined by local authorities and, unless otherwise stated during checkout, are the responsibility of the customer.

Customs processing may also cause additional delivery delays that are outside of SpideyShopCo’s control.

Order Cancellations

We begin processing orders as quickly as possible.

If you would like to cancel your order, contact us immediately at spideyshopcollections@gmail.com.

Although we will do our best to accommodate your request, orders that have already been processed or shipped may not be eligible for cancellation.

Unexpected Shipping Delays

While we work to provide a smooth delivery experience, circumstances outside of our control can occasionally cause delays.

These may include:

  • Severe weather
  • Carrier disruptions
  • Holiday shipping volume
  • Customs delays
  • Transportation interruptions
  • Incorrect shipping information
  • Other unforeseen events

SpideyShopCo is not responsible for carrier delays outside of our reasonable control, but our team will always do its best to help if you experience an issue with your order.

Questions About Your Order?

We’re here to help.

If you have questions regarding your shipment, tracking information, delivery, or order status, please contact:

SpideyShopCo
📧 spideyshopcollections@gmail.com